NoBrokerHub (“we”, “us”, or “our”) operates the NoBrokerHub app and website (the “Service”), a marketplace that connects people looking to rent, buy, or sell property directly with property owners. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using the Service you agree to this Policy.
1. Information We Collect
We collect the following categories of information:
- Account information — your name, email address, phone number, city, and profile photo, provided when you sign up or edit your profile. We support sign-in with Google, email, and your phone number (via a one-time password).
- Property listings — if you post a listing, the details and photos you provide, including the property’s address and location.
- Location information — with your permission, your device’s approximate and/or precise location, used to show properties near you and to place a listing on the map. You can disable location access in your device settings.
- Communications — messages you send to other users through in-app chat, and enquiries you make about a listing.
- Usage and device information — activity, device model, operating system, app/browser version, language, and diagnostic/crash data, collected to keep the Service reliable.
- Advertising identifiers — your device advertising ID and ad-interaction data, used to show and measure ads (see Section 6).
2. How We Use Your Information
- To create and manage your account and verify your identity (including phone verification).
- To show property listings, power search and “near me” results, and place listings on a map.
- To let you contact owners and other users by phone, WhatsApp, or in-app chat.
- To send you notifications about replies, enquiries, and important updates.
- To operate, maintain, secure, and improve the Service and prevent fraud, spam, and abuse.
- To display and measure advertising.
- To comply with legal obligations.
3. How We Share Information
- With other users — your listings (including the details, photos, and location you add) are shown to other users. Your name and profile photo may be visible on your listings and in chats. Your phone number is shared with another user only when you or they choose to reveal contact details.
- With service providers — we use trusted third parties to run the Service (see Section 5). They process data only to provide their services to us.
- For legal reasons — we may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and property of users or the public.
We do not sell your personal information.
4. In-App Communications
Chat messages and enquiries are stored so conversations are available across your devices. Please do not share sensitive personal or financial information through chat. You are responsible for your interactions with other users; always exercise caution when arranging visits or transactions.
5. Third-Party Services
The Service relies on the following third-party services, each with its own privacy policy:
- Google Firebase (Authentication, Cloud Firestore, Cloud Storage, Cloud Messaging, Analytics, Crashlytics, Remote Config) — Firebase Privacy / Google Privacy Policy.
- Google Maps & Places — used for maps, location, and address lookup. See the Google Privacy Policy.
- Google AdMob — used to display ads. See How Google uses data.
6. Advertising and Analytics
We use Google AdMob to show ads in the app. AdMob may use your device advertising ID and limited data to serve and measure ads, including personalized ads where permitted. You can reset or limit your advertising ID and opt out of ad personalization in your device settings (Android: Settings → Google → Ads). We use Google Analytics for Firebase and Crashlytics to understand usage and fix crashes; this data is used in aggregate to improve the Service.
7. Data Retention
We keep your information for as long as your account is active or as needed to provide the Service. When you delete your account, we delete your profile and your listings, subject to any information we must retain to comply with legal obligations or to prevent fraud and abuse.
8. Your Rights and Choices
- Access and update — you can view and edit your profile information at any time.
- Delete your account — you can delete your account, which removes your profile and listings. See our account-deletion page.
- Location and notifications — you can control location and notification permissions in your device settings.
- Advertising — you can reset or limit your advertising ID as described in Section 6.
Depending on your location, you may have additional rights under applicable data protection laws (including India’s Digital Personal Data Protection Act, 2023). To exercise any right, contact us using the details below.
9. Data Security
We use industry-standard technical and organizational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Children’s Privacy
The Service is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your data, contact us at contact@nobrokerhub.in.